Selecting a property manager is a big decision that will have long lasting impact on your real estate investments. A good property manager is worth their weight in rent money. A bad one ……
There’s a fine line between being personable and being professional. It is very important that a property manager maintain a certain level of professionalism when dealing with internal employees as well as external parties like tenants, customers, vendors and colleagues. The ability to be kind but firm, particularly when dealing with sensitive business matters that may seem more personal to those they are affecting, such as raising the rent.
The most successful property management professionals place people as their highest priority. In order to do this job well, you absolutely must be able to deal with people. You have to be able to maintain composure and be a trusted advocate, both for your coworkers and for your clients and tenants. When people feel that they have someone they can trust and come to with any issues that may arise, they are much happier. That is something Aviva Properties takes great pride in.
If everything is to run like the well-oiled machine it’s supposed to the property management company must have excellent communication. This is especially important internally, given the hectic and sometimes chaotic nature of the industry. Everyone must be on the same page in order for the business to function successfully. External sources, like clients and tenants, also need to know that they can get a hold of their property manager when they need to as well.
A good property manager must know his or her stuff when it comes to all aspects of the industry. They must be able to create and interpret reports, including financial reports, and stay up to date on all of the changing laws relating to property ownership, landlord/tenants and other real estate related regulations.
The property manager is being pulled in a dozen different directions on any given day. It’s imperative that when things get busy, they are still able to stay on top of your to-do list and remain focused. Organizational skills are among the most important traits of those that are successful in this industry.